Although delivery time we promised is 20-45 days, but some times because of weekends, holidays and circumstances beyond our control, shipment may take some more time. We provide a 60 days money back shipping guaranty. That means if you do not receive your item with in 60 days, we’ll refund your money.
However, before you contact us, please visit your Customs Office to check if you parcel is held at custom office. If they do not have your package, please check with your local post office because some times they receive parcel but forget to deliver.
We send our products as gifts and mark their price less than $5 on packages. This way, you can avoid custom fee and other taxes. However, every country’s custom policy is different, therefore, in some countries, you may still have to pay Custom fee. Please remember, our product prices DO NOT include any custom fee. In case your product is held by your custom office, you need to get it cleared by yourself.
We understand that during shipment many companies are involved and some times they do not handle packages with care. Which may cause damage to some items. Therefore, if you receive items which are damaged, defective or broken, please take few picture and contact us. We’ll make a full or partial refund depending upon situation.
Images we show on our site are of actual products. However, because of various different screen resolutions and color settings of different monitors / display units, you may see a slight change in actual color. In case product varies in color slightly, please bear with us. However if you receive completely different item from your order, please contact us and we’ll walk you through further procedure.
Currently we offer PayPal as the main payment gateway. You can pay with your PayPal money or with your credit or debit card. We also accept payment via Payoneer. If you want to use Payoneer, please contact us directly.